Open Innovation Living Lab: the case of Enel in Malaga

Living Labs appear in response to the need to incorporate real environments in innovation processes where users, clients or citizens are incorporated. The Living Lab is a key instrument for validating Pilots prior to scalability (incorporating technological, economic, security, environmental, etc. dimensions).

The Open Innovation Living Lab (OILL) of ENEL is a testing, validation and feedback instrument with the client that provides at the organization space to develop controlled experiences through Pilots of technologies, products, processes and solutions in real environments that have an impact of innovation in the company's business and value for customers.

The purpose of this paper is to define and present the implementation model of Pilots and Centers of the Open Innovation Living Lab (OILL), which allows ENEL to develop these in different locations around the world to promote open innovation; evaluate and validate the proposed solutions; and communicate and share the results obtained. The Case of ENEL in Malaga will be analyzed.